Our Services
Whether you’re facing confusing medical bills, denied claims, or the stress of managing complex care, our patient advocates are here to guide you.
We listen, organize, communicate, and act — ensuring that every part of your healthcare journey is clear, coordinated, and centered on your needs.
Navigating healthcare today is overwhelming — especially when you're managing multiple doctors, medications, diagnoses, and follow-up appointments.
Our Care Coordination and Case Management services provide the structure and support needed to keep your care safe, organized, and on track.
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We act as your personal care coordinator, ensuring that every doctor, specialist, therapist, and facility involved in your treatment has the information they need. We schedule appointments, manage communication, track next steps, and help you understand treatment plans so nothing falls through the cracks.
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For those leaving the hospital or a skilled nursing facility, our Safe Discharge Planning ensures you return home — or transition to another level of care — with the right instructions, medications, equipment, and follow-ups already arranged.
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We prevent gaps in care, reduce the risk of readmission, and give you clarity at every step of your healing.
This service is ideal for:
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Individuals with chronic or complex medical conditions
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Seniors managing multiple specialists
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Families needing support for aging parents
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Clients recently discharged from the hospital or rehabilitation
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Anyone overwhelmed by medical instructions or next steps
Medical bills can be confusing — and often incorrect. Up to 80% of bills contain errors ranging from duplicate charges to incorrect coding. When you’re already dealing with health concerns, fighting billing departments and insurance companies is the last thing you should have to do.
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We specialize in reviewing, correcting, and negotiating medical bills to ensure you pay only what is accurate and fair. From ER charges to outpatient visits, hospital stays, and specialty treatments, we identify mistakes and work directly with providers to resolve them.
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If your insurance company has denied a claim, delayed coverage, or rejected a necessary treatment, we manage the entire appeals process for you. We prepare documentation, collect medical records, speak to the insurer, and fight to get your coverage approved.
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We take the stress out of medical billing — giving you clarity, fairness, and the financial protection you deserve.
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This service is ideal for:
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Clients with unexpected or confusing medical bills
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Individuals facing claim denials or underpayments
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Patients needing pre-authorizations for treatments or surgeries
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Families overwhelmed by Medicare or private insurance paperwork
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Anyone unsure whether their bills are accurate
Choosing the right Board & Care home, Assisted Living community, Skilled Nursing facility, or hospice program is one of the most important decisions a family will ever make — yet most placement services earn commissions from the facilities they recommend.
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We do not take commissions. Instead, we negotiate discounts for you, often saving families thousands of dollars while ensuring guidance that is ethical, transparent, and truly in your best interest.
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We evaluate care homes, check state licensing, review staff ratios, examine care plans, and help you compare costs, insurance acceptance, and quality ratings. For clients transitioning from home, hospital, or rehab, we coordinate the entire move and ensure continuity of care.
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For local clients in Palm Springs and the Coachella Valley, we provide ongoing oversight, attend care meetings, review medication lists, monitor changes, and keep family members updated weekly.
This service is ideal for:
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Families seeking Assisted Living, Board & Care, or Skilled Nursing
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Clients planning hospice or end-of-life care
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Seniors needing a safe transition from home or hospital
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Long-distance families needing local oversight
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Anyone wanting unbiased, commission-free support
When your current treatment plan isn’t working — or when you need options your doctor hasn’t mentioned — we help you explore reputable, evidence-based possibilities.
Our research team identifies specialists, advanced therapies, integrative medicine, clinical trials, and interdisciplinary programs that align with your condition and coverage.
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We locate physicians with expertise in rare diseases, chronic conditions, difficult diagnoses, or alternative treatment approaches. We also coordinate medical records, referrals, and insurance pre-authorizations so you can focus on making informed decisions.
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When you need answers, options, or fresh insight, we help you discover what’s possible — and guide you through every step.
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This service is ideal for:
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Individuals with undiagnosed or complex symptoms
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Clients who feel unheard or unsupported by current providers
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Patients seeking second opinions or specialized care
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Anyone exploring newer treatments or integrative options
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Families wanting to understand all available care paths
Many clients come to us frustrated:
Their doctor isn’t listening, their symptoms aren’t improving, or their condition needs expertise that isn’t available locally.
Finding the right specialist can dramatically change a diagnosis, treatment plan, and quality of life — but most patients don’t know where to begin.
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We evaluate your medical history, identify the type of specialist you need, and locate trusted physicians with the right expertise. Whether it’s cardiology, neurology, oncology, rheumatology, mental health, or rare-disease specialists, we match you with providers who understand your condition and take your concerns seriously.
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We also manage second opinions — coordinating records, imaging, test results, and insurance approvals to ensure a smooth process.
This service is ideal for:
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Clients with stubborn or unresolved symptoms
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Patients seeking a second opinion on a major diagnosis
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Individuals wanting doctors who spend time and listen
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Families unsure which type of specialist is needed
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Anyone needing in-network or out-of-area referrals
What Our Clients Say
