Our Team.
At Patient Advocate Agency, we believe exceptional patient advocacy is built on experience, collaboration, and personal relationships. While Cindy Johnson, BCPA, CSA, provides the leadership and personalized guidance our clients rely on, she is supported by a dedicated team of professionals who share a commitment to compassionate, client-centered care.
Together, our team works to coordinate healthcare, resolve medical billing and insurance challenges, support aging adults and their families, and help clients navigate complex healthcare decisions with confidence. Behind every client is a network of knowledgeable professionals working together to ensure nothing falls through the cracks.
Whether you're facing a medical crisis, caring for a loved one, or simply need an experienced advocate by your side, our team is here to provide the personalized, concierge-level service you deserve.
Meet the people dedicated to helping you navigate healthcare with clarity, confidence, and compassion.
Becky Glenn
Director of Operations & Client Services | Patient Advocate
Becky Glenn serves as the Director of Operations & Client Services and a Patient Advocate at Patient Advocate Agency, where she combines her expertise in business operations, marketing, client relations, and patient advocacy with a personal passion for helping others navigate the healthcare system. She earned her Bachelor of Science in Business Administration from Liberty University, with an emphasis in Digital Marketing and Advertising, and brings more than eight years of corporate experience in marketing, digital media, business development, brand management, and client engagement. Her background enables her to oversee the agency’s day-to-day operations, strengthen referral partnerships, support business growth, and help ensure every client receives exceptional service from their first interaction with the team.
Becky’s commitment to patient advocacy is also deeply personal. As a person diagnosed with lupus, she has firsthand experience navigating the challenges of living with a chronic illness, coordinating medical care, and advocating for her own health. These experiences have given her a unique understanding of the emotional and practical challenges patients and families often face, along with a deep appreciation for the importance of compassionate, knowledgeable advocacy.
In her role, Becky works closely with patients, families, physicians, hospitals, rehabilitation facilities, insurance companies, and other healthcare providers to help coordinate care and improve communication. She assists clients with navigating the healthcare system, preparing for medical appointments, organizing healthcare information, facilitating care conferences, and helping patients and families feel informed, supported, and empowered throughout their healthcare journey.
Bradley Glenn, MSN, RN, CPAN
Nurse Advocate
Bradley Glenn is a Registered Nurse, Certified Post-Anesthesia Nurse (CPAN), and nursing educator with a diverse clinical background in emergency, trauma, surgical, and perianesthesia care. He holds a Master of Science in Nursing Education from Western Governors University and brings years of hands-on clinical and educational experience to his role as a patient advocate.
Throughout his nursing career, Bradley has worked closely with patients, families, physicians, nurses, and multidisciplinary healthcare teams to coordinate care, identify patient needs, and promote safe, high-quality outcomes. His professional background also includes clinical education, healthcare informatics, staff training, and the development of specialized nursing education programs.
Bradley understands how overwhelming the healthcare system can become, particularly when patients are facing complex diagnoses, multiple specialists, unfamiliar medical terminology, or important treatment decisions. As a patient advocate, he helps clients better understand their medical care, prepare for appointments, organize questions and concerns, and communicate more effectively with their healthcare team.
Bradley believes every patient deserves to feel heard, informed, and involved in their care. By combining his clinical nursing expertise with education and personalized advocacy, he provides knowledgeable and compassionate support to patients and families as they navigate the healthcare system and make informed decisions alongside their healthcare providers.