Our Team.
The Patient Advocate Agency brings together healthcare, advocacy, care coordination, and client-service experience to help individuals and families navigate complex healthcare with greater clarity and confidence.
Led by Board-Certified Patient Advocate and Certified Senior Advisor® Cindy Johnson, our team supports clients with care coordination and case management, aging parent and senior care, treatment research, physician and specialist resources, and medical billing and insurance advocacy.
We work collaboratively to provide the personalized attention and responsiveness our clients and their families need during difficult or complicated healthcare situations.
Founder and CEO
Cindy Johnson, BCPA, CSA
Cindy Johnson is a Board-Certified Patient Advocate and Certified Senior Advisor® with more than 20 years of experience in healthcare, patient advocacy, medical billing, and senior care. As Founder and CEO of Patient Advocate Agency, she specializes in care coordination, senior advocacy, medical billing and insurance issues, and helping individuals and families navigate complex or chronic medical conditions.
Cindy began her career in nursing at Princeton Medical Center, specializing in oncology, before expanding into medical education and patient advocacy. Her professional experience, combined with personally navigating a complex healthcare crisis involving her daughter, gave her a unique understanding of the challenges families face managing physicians, treatment decisions, insurance requirements, and gaps in the healthcare system.
Today, Cindy works closely with clients, families, physicians, hospitals, and care facilities to ensure care is understood, coordinated, and followed through. Her work includes attending medical appointments, communicating with providers, coordinating specialists, assisting with hospital and care transitions, navigating senior care options, and resolving medical billing, insurance, authorization, and appeal issues.
Whether helping an aging parent, coordinating a serious or chronic medical condition, assisting during a medical crisis, or providing local oversight when family members live far away, Cindy brings experience, compassion, persistence, and personal attention to every client. Her approach reflects the concierge-level service at the heart of Patient Advocate Agency—providing clients and families with a knowledgeable advocate committed to helping them navigate healthcare with clarity and confidence.
Becky Glenn
Director of Operations & Client Services | Patient Advocate
Becky Glenn serves as the Director of Operations & Client Services and a Patient Advocate at Patient Advocate Agency, where she combines her expertise in business operations, marketing, client relations, and patient advocacy with a personal passion for helping others navigate the healthcare system. She earned her Bachelor of Science in Business Administration from Liberty University, with an emphasis in Digital Marketing and Advertising, and brings more than eight years of corporate experience in marketing, digital media, business development, brand management, and client engagement. Her background enables her to oversee the agency’s day-to-day operations, strengthen referral partnerships, support business growth, and help ensure every client receives exceptional service from their first interaction with the team.
Becky’s commitment to patient advocacy is also deeply personal. As a person diagnosed with lupus, she has firsthand experience navigating the challenges of living with a chronic illness, coordinating medical care, and advocating for her own health. These experiences have given her a unique understanding of the emotional and practical challenges patients and families often face, along with a deep appreciation for the importance of compassionate, knowledgeable advocacy.
In her role, Becky works closely with patients, families, physicians, hospitals, rehabilitation facilities, insurance companies, and other healthcare providers to help coordinate care and improve communication. She assists clients with navigating the healthcare system, preparing for medical appointments, organizing healthcare information, facilitating care conferences, and helping patients and families feel informed, supported, and empowered throughout their healthcare journey.
Bradley Glenn, MSN, RN,
CPAN
Nurse Advocate
Bradley Glenn is a Registered Nurse, Certified Post-Anesthesia Nurse (CPAN), and nursing educator with a diverse clinical background in emergency, trauma, surgical, and perianesthesia care. He holds a Master of Science in Nursing Education from Western Governors University and brings years of hands-on clinical and educational experience to his role as a patient advocate.
Throughout his nursing career, Bradley has worked closely with patients, families, physicians, nurses, and multidisciplinary healthcare teams to coordinate care, identify patient needs, and promote safe, high-quality outcomes. His professional background also includes clinical education, healthcare informatics, staff training, and the development of specialized nursing education programs.
Bradley understands how overwhelming the healthcare system can become, particularly when patients are facing complex diagnoses, multiple specialists, unfamiliar medical terminology, or important treatment decisions. As a patient advocate, he helps clients better understand their medical care, prepare for appointments, organize questions and concerns, and communicate more effectively with their healthcare team.
Bradley believes every patient deserves to feel heard, informed, and involved in their care. By combining his clinical nursing expertise with education and personalized advocacy, he provides knowledgeable and compassionate support to patients and families as they navigate the healthcare system and make informed decisions alongside their healthcare providers.
A Team Focused on You and Your Family
Healthcare is personal, and effective advocacy requires communication, organization, and trust. Our team works together to help clients and families understand what's happening, coordinate the details, and navigate difficult healthcare decisions with knowledgeable support.
Schedule a Complimentary Consultation
760-316-6941