Care Facility
Partnerships
At The Patient Advocate Agency, we view care facilities as valued partners in providing exceptional care. While our services aren’t needed for every resident, we’re here as a trusted resource when families or staff recognize someone who would benefit from extra attention and coordination. Together, we can ensure those residents receive the personalized advocacy, communication, and continuity of care they deserve.”
— Cindy Johnson, BCPA, CSA
For residents who need an extra layer of care, collaboration between facilities and the Patient Advocate Agency creates a smoother path built on trust, clarity, and compassion.
Partnering for Better Care and Peace of Mind
From skilled nursing and rehabilitation centers to assisted living and memory care communities, The Patient Advocate Agency partners with care facilities to ensure residents receive comprehensive, coordinated, and compassionate care.
​
Our advocates bridge communication between residents, families, staff, and providers — helping resolve problems quickly, ensure accurate care plans, and keep everyone informed. For residents with serious medical, mobility, or cognitive challenges, our presence brings organization, oversight, and peace of mind — while taking pressure off staff and building trust with families.
​
Facilities rely on us to manage care coordination, resolve family concerns, and streamline transitions. We are often the first call when a resident needs to see a specialist, begin hospice, visit the emergency room, or move to or from another facility.
Our advocates respond promptly, provide informed guidance, and manage communication so your staff can stay focused on providing excellent care.
​
How We Support Residents, Families & Facilities
-
Coordinate medical appointments, specialists, and follow-up visits
-
Ensure continuity of care and accurate medication management
-
Schedule transportation and assist with transitions between care settings
-
Review and organize medical records for staff and families
-
Communicate regularly with families, providing timely updates
-
Handle personal matters (banking, insurance, bill paying) when authorized
-
Resolve care-related concerns quickly and professionally
By bridging communication between all parties, we reduce confusion, improve satisfaction, and ensure residents’ needs are consistently met with dignity and compassion.
​
Private Concierge Advocacy for Residents
Some residents and families seek a higher level of personalized care — an advocate who manages every detail, coordinates care beyond the facility, and communicates closely with family members.
​
For these clients, The Patient Advocate Agency offers private, concierge-level advocacy and case management.
Referred residents engage us directly to receive enhanced, individualized services such as ongoing monitoring, family updates, coordination with outside providers, and management of insurance or personal logistics.
​
This arrangement benefits everyone:
-
Residents & Families: Gain a dedicated advocate focused solely on their care, communication, and comfort.
-
Facilities: Experience smoother operations as we handle complex coordination, respond to needs promptly, and reduce family stress or confusion.​
Not every resident requires private advocacy, but for those who do, it can transform both
their care experience and your team’s workflow.
When Referrals Make Sense
We welcome referrals for residents or families who:
​
-
Have complex medical or mobility challenges requiring frequent coordination
-
Desire personalized oversight or regular family communication
-
Need advanced planning for transitions, discharge, or outside specialist care
-
Are privately funded and seek a higher level of involvement and continuity
-
Would benefit from help with non-medical needs such as billing, transportation, or insurance management​
Not every resident requires private advocacy — but for those who do, it can transform
the quality of care and communication for everyone involved.
Why Choose The Patient Advocate Agency
We Ease the Burden on Staff
Our advocates respond quickly to care challenges, coordinate with doctors and specialists, and manage communication with families — allowing your team to focus on what they do best: providing quality care.
We Improve Resident Outcomes
By maintaining continuity of care, verifying treatment plans, and ensuring follow-through on physician orders, we help prevent complications, readmissions, and gaps in care.
We Strengthen Communication
We act as the bridge between residents, staff, physicians, and families — clarifying information, reducing misunderstandings, and ensuring everyone stays informed and aligned.
We Build Trust With Families
Our involvement provides reassurance to families that their loved one’s care is being closely monitored and managed with integrity, transparency, and compassion.
We Advocate With Ethics and Experience
Led by Cindy Johnson, BCPA, CSA, our team brings over two decades of nursing and advocacy expertise.
We work solely in the best interest of the resident — never for commissions or incentives — ensuring every recommendation is made with honesty and heart.
Our Promise
We help facilities shine by providing the personal oversight, family communication, and logistical coordination that today’s residents and families appreciate most.
When you refer to The Patient Advocate Agency, you’re not outsourcing care — you’re elevating it.