Patient Advocacy, Care Coordination & Medical Billing Support in Palm Springs and Nationwide
We navigate healthcare so you can focus on healing and family.
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Whether you’re overwhelmed by medical bills, denied insurance claims, or caring for an aging parent, we help you navigate healthcare with clarity, confidence, and compassion.
We provide patient advocacy, care coordination, and insurance support for individuals, families, physicians, care facilities, and employers throughout Palm Springs, the Coachella Valley, Southern California, and across the nation through virtual care.
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We help you coordinate medical providers, manage treatment plans, schedule appointments, and ensure continuity of care — including safe transitions from hospitals, skilled nursing, or rehabilitation centers.​
We review medical bills for errors, negotiate with providers, resolve denied claims, manage prior authorizations, and advocate for fair, accurate coverage.
Unlike placement agencies that take commissions, we take no referral fees and instead negotiate savings for our clients. We evaluate facilities, review licensing, and coordinate seamless transitions.
We explore specialists, advanced therapies, integrative medicine options, rare-disease expertise, and second opinions beyond local limitations — ensuring you understand every possible treatment path .
We find physicians who listen, understand, and have the appropriate expertise — locally or nationally — and coordinate records, appointments, and insurance approvals.
Your journey to clarity, confidence, and healing begins with someone who truly listens
Meet Cindy
Board Certified Patient Advocate
With over 20 years of experience in healthcare, senior care, and patient advocacy, Cindy brings compassionate guidance and clinical insight to individuals and families overwhelmed by the medical system.
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Her journey began in oncology nursing at Princeton Medical Center, where she supported families through complex diagnoses. But it was her own daughter’s serious medical crisis that revealed just how confusing, isolating, and exhausting the healthcare system can be.
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That deeply personal experience became the foundation of the Patient Advocate Agency, where Cindy now dedicates her life to helping others avoid the fear and confusion she once faced.
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Cindy is known for her calm presence, strong communication skills, and unwavering advocacy. Her clients describe her as someone who listens deeply, asks the right questions, and consistently “gets things done” within a system that often leaves patients feeling invisible or overwhelmed.
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She serves clients throughout Palm Springs, Rancho Mirage, Palm Desert, La Quinta, Indio, Southern California, and nationwide via virtual support.
What Our Clients Are Saying
"Words cannot express the gratitude that I have for the constant “deep diving” Cindy has done to reconcile medical bills incorrectly billed, originally totaling over $400K! Cindy consistently performed, sometimes 3hrs a day on the phone for one bill alone. Her conviction and professionalism advocating for those with financially crushing medical bills is definitely a service that most don’t realize they need. If you have insane medical bills and are questioning what is correct and what is not, hire Cindy Johnson. She truly advocates for her clients!"
- Danielle G.
"Cindy was able to help me, and my husband navigate the healthcare system for my mom. We live out of the area and needed to have a trusted partner that could attend medical appointments, organize medical records and assist with care coordination. Cindy provided excellent service and responded quickly to all our questions and concerns. We felt a sense of relief that mom was getting the care she needed and deserved."
- Joan F.
"Thank You Cindy for providing excellent service for my family in such a stressful and uncertain time in our lives. You were able to switch Rick’s Dr and get us the consistent communication we needed concerning his plan of care and status during his COVID sickness in the hospital. Your prompt responses and professionalism were amazing. We are forever grateful that you got Rick out of the hospital when the doctors said he would not make it. What a great job you do! We love you and will be using you in the future if we hit any rough patches."
- Mary C.
"Your path to healing begins with a single conversation.
Reach out today—because every patient deserves a voice, an advocate, and a clear way forward."
- Cindy Johnson, BCPA, CSA
Individuals & Families
Patient advocate for families in Palm Springs and Coachella Valley, California and nationwide
Navigating diagnoses, procedures, and insurance claims can feel like a second full-time job. As your patient advocates, we help you make sense of medical jargon, coordinate your care team, and ensure you receive the treatment and coverage you deserve.
We communicate directly with doctors, specialists, and insurers—so you can focus on recovery, not red tape.
Key Support Areas:
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Personalized care coordination and appointment management
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Insurance and billing review with appeals and denials support
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Medical record organization and provider communication
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Post-hospital transition planning
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Guidance for chronic illness, aging parents, and complex care
Care Facilities
We support skilled nursing, assisted living, board and care and memory care homes
From skilled nursing and rehabilitation centers to assisted living communities, we help ensure residents receive comprehensive, coordinated care that supports both medical and daily living needs.
Our advocates bridge communication between facility staff, physicians, families, and insurance providers—improving satisfaction and outcomes for everyone involved.
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Support for Facilities Includes:
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Transition and discharge coordination
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Insurance verification and claims support
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Family communication and education
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Medical record review and documentation assistance
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Ongoing advocacy for residents’ health and dignity
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Physicians
Your trusted partner for patient follow-through and care compliance
Your patients deserve seamless, stress-free care after they leave your office. Our team collaborates with you to ensure that your medical recommendations are understood, followed, and properly supported by insurance and care coordination.
By partnering with the PAA, you can focus on clinical outcomes while we manage the logistics, communication, and administrative hurdles that often burden your patients.
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How We Support Physicians:
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Patient education and follow-up support
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Coordination of post-discharge and referral care
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Insurance and billing resolution to prevent treatment delays
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Communication bridge between practice staff, families, and insurers
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Reducing readmissions and improving compliance
Employers and Organizations
Employee healthcare advocacy and insurance support
Employee health challenges can lead to stress, lost productivity, and rising benefit costs. Your PAA partners with employers and HR teams to provide advocacy, education, and support that keeps your workforce healthy, informed, and focused.
Whether resolving insurance issues or guiding employees through medical events, we deliver compassionate, confidential assistance that benefits both employer and employee.
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Corporate Support Services:
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Case-by-case employee advocacy
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Assistance with insurance and benefits claims
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Wellness and healthcare education workshops
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Confidential consultations and ongoing support plans
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Custom partnerships for HR and benefits programs
"No matter what brought you here — confusion, frustration, or concern — we’re here to help you regain control of your healthcare and your time. Reach out today and let us make the process simpler, clearer, and easier for you."
- Cindy Johnson, BCPA, CSA
Compassion with Clinical Expertise
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With over two decades in nursing, healthcare management, and patient advocacy, Cindy Johnson of Palm Springs California, brings deep clinical understanding and genuine compassion to every client interaction. Her dual background as a Nurse and Board-Certified Patient Advocate ensures every case is handled with both medical precision and heartfelt care.
“Our mission is simple — to give every patient a voice, a plan, and peace of mind.”
— Cindy Johnson, Founder
Experts in Care Coordination and Collaborative Communication
We believe better communication means better care. Your PAA works directly with doctors, hospitals, care facilities, and insurance providers to ensure continuity of treatment, smooth transitions, and full understanding at every stage.
Our coordinated approach reduces confusion, eliminates gaps in care, and helps every party — patient and provider alike — work in sync toward healing.
When everyone’s on the same page, care becomes more effective, efficient, and human.
Proven Success in Resolving Medical Billing Issues and Insurance Appeals
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Navigating medical billing and insurance can be overwhelming — but it’s where we excel.
Our team has a proven track record of successfully resolving denied claims, correcting billing errors, and recovering costs that clients thought were lost. We handle the paperwork, calls, and follow-ups, turning frustration into fair outcomes.
We fight for what’s rightfully yours — with diligence, professionalism, and results.
A Reputation Built on Relationships and Results
The most powerful proof of our work is the loyalty of our clients.
Our clients are more than satisfied — they often refer family, friends, and colleagues after experiencing the relief and confidence that comes with having a true advocate by their side.
We don’t just manage cases — we build relationships grounded in trust, transparency, and genuine care. Our care coordination delivers real results and real relationships. That’s what sets Your PAA apart.
My doctors and specialists don’t communicate — and I’m stuck trying to keep everyone updated
It’s a problem nearly every patient faces: doctors and specialists who don’t share information. Most offices use separate record systems, and no one is responsible for coordinating care. This leads to frustration, duplicate testing, and conflicting recommendations.
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At The Patient Advocate Agency, our care coordination services bring all your providers together — whether you’re in Palm Springs, Rancho Mirage, Palm Desert, or La Quinta. We gather medical records, summarize visits, and make sure your primary care doctor, specialists, and therapists all have current information.
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We provide the care coordination that keeps your healthcare connected, accurate, and efficient — locally and virtually across California and nationwide.
I just left the hospital and don’t know what to do next
Hospital discharge can be confusing and rushed. Many patients are sent home without understanding their next steps or which follow-up appointments are required. This is one of the biggest causes of unnecessary readmission.
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Our hospital discharge coordination helps you transition safely home or to a facility. We confirm medications, arrange follow-up visits, and communicate with doctors and insurance companies to ensure continuity of care.
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We’re your post-hospital patient advocate — turning confusion into confidence and reducing hospital readmissions.
I’m getting medical bills I don’t understand — and some seem wrong
You’re not alone. Studies show up to 80% of medical bills contain errors — incorrect codes, duplicate charges, or services not covered properly. It’s one of the top reasons people search for medical billing help or a patient advocate near me.
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At The Patient Advocate Agency, we specialize in medical bill review and insurance appeals. We audit your statements, contact billing departments, and negotiate overcharges. Clients throughout the Coachella Valley have saved hundreds to thousands of dollars with our help.
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We ensure fair billing, transparent communication, and peace of mind for every patient.
I need a specialist or second opinion — but don’t know where to start
Finding the right doctor shouldn’t be this hard — but it often is. Patients with unresolved symptoms or rare conditions struggle to locate specialists who will listen and provide clear answers.
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Our advocates research and refer you to top specialist physicians and second-opinion experts in California and beyond. We coordinate record transfers, schedule appointments, and handle insurance pre-authorizations.
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We’re your bridge to the right doctor, the right diagnosis, and the right plan for your health.
I want to explore new treatments or medical options my doctor hasn’t mentioned
Patients today are more proactive than ever, searching for alternative treatment options, clinical trials, or integrative care that might offer relief. But researching on your own can be overwhelming — and not every source is trustworthy.
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We handle the research for you. Our treatment-options advocacy team identifies reputable specialists, new therapies, and supportive care programs that fit your diagnosis and insurance coverage. We present clear options for you and your doctor to review together.
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We empower patients to make informed, confident healthcare choices.
I’m worried about medical errors or safety issues
Every year, thousands of patients are affected by medical mistakes — most due to poor communication or incomplete records.
Our advocates serve as your healthcare safety partner.
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We review treatment plans, double-check medications, and ask questions at appointments to ensure accuracy. Whether in person in Palm Springs or virtually nationwide, we protect your safety and your rights.
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We’re your extra layer of protection inside a complex healthcare system.
My medications keep changing, and I’m not sure what to take
Hospital discharge can be confusing and rushed. Many patients are sent home without understanding their next steps or which follow-up appointments are required. This is one of the biggest causes of unnecessary readmission.
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Our hospital discharge coordination helps you transition safely home or to a facility. We confirm medications, arrange follow-up visits, and communicate with doctors and insurance companies to ensure continuity of care.
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We’re your post-hospital patient advocate — turning confusion into confidence and reducing hospital readmissions.
I’m caring for my aging parents and can’t keep up with all their doctors and appointments
Family caregiving can feel like a full-time job — managing appointments, medications, and insurance paperwork while balancing your own life. Missed details can lead to preventable complications.
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Our advocates provide family care coordination services in Palm Springs and the Coachella Valley. We schedule appointments, track follow-ups, and communicate with physicians and care facilities. You’ll receive regular updates and organized summaries so you’re never in the dark.
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We keep your loved one’s healthcare organized and consistent — and give you peace of mind.
I live far away and can’t manage my loved one’s care from another city
Long-distance caregivers often feel helpless — unsure if their parent is safe, taking medication properly, or receiving good care at home or in a facility.
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We provide remote and in-person care coordination. For local clients, we attend appointments in person; for long-distance families, we provide detailed updates, coordinate services, and communicate with all providers.
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We bring local eyes and experienced advocacy to your loved one’s care, wherever you are.
We need help finding a Board and Care or Assisted Living home
Choosing the right care facility is one of the most difficult and emotional decisions families face. Many assisted living placement agencies take commissions from facilities — meaning their advice isn’t always unbiased.
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At The Patient Advocate Agency, we take no commissions. We evaluate facilities, review licensing, check staff-to-resident ratios, and negotiate rates to save you money. Whether you need board and care homes in Palm Springs or assisted living options in the Coachella Valley, we handle the research and logistics.
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We help you find the right home with ethics, expertise, and compassion.
We’re transitioning into a Skilled Nursing or Hospice program
Transitions into Skilled Nursing or hospice care are stressful and time-sensitive. Families are often overwhelmed by discharge paperwork, insurance approvals, and emotional decisions.
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Our patient advocate team coordinates every step: hospital discharge, facility selection, insurance verification, transportation, and communication with doctors and staff. We ensure the care plan is complete and followed through.
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We simplify the hardest transitions — ensuring care, comfort, and dignity for your loved one.
I’m exhausted trying to manage it all — how can I avoid caregiver burnout?
Caregiver burnout is one of the most common — and overlooked — health risks. Many caregivers neglect their own well-being while managing complex medical logistics.
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We provide caregiver support and coordination services that take over the scheduling, communication, and administrative load. We also connect you with respite and counseling resources if needed.
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We give caregivers the support they need to stay strong, healthy, and present.